FAQ

When do I get my eCard?

You will receive your eCard on the day of the course.

What do I wear

You will want to wear clothing that is comfortable and easy to maneuver around in.

Why do you require a book?

The AHA requires that students have a book before, during and after the course so that they can refer back to the material once they have become certified. The manual provides the student with a reference to utilize before, during, and after the class.

Do I need to study before hand?

We highly encourage you to study beforehand! Books are available for shipping and pick up at our office Monday through Saturday from 9:am-5:pm. ACLS and PALS courses do have pre-course work that must be completed prior to the course.

What if I already have a book?

Just make sure the book is up to date with the current AHA guidelines. If you have a question of what year that might be, you can contact our office at (619) 856-4346.

Where are your classes located?

Our classes are held at our Infinity CPR by RP & JL, LLC in National City. More advanced courses may be held off-site. The class confirmation email will contain the course's location information.

How do I register-pay for a class?

You can register on our website by clicking on the course you wish to enroll in and the date and time that is most convenient for you. This will take you to a registration page where you can submit your payment information and secure a spot in the class.

What if I want to pay cash?

You can stop by our office Monday through Saturday from 9:am-5:pm. You must pay before the class start to ensure a spot in the course.

Can I just show up to a course?

We ask that all of our students pre-register online so that we can best accommodate our students by having the right amount of supplies needed for the course. By registering online, it ensures you a spot in the class. Classes do fill up quickly!

What if I forget the access to my eCard online?

If you can't access your eCard online, please call or visit our school.

What if my name changes? Do I have to pay for a new eCard?

If your name has changed since you have taken your course, you can receive a new eCard, but there is a charge of $25.00 for an eCard. You can either bring in or mail in a copy of a legal document such as a marriage certificate, birth certificate, and so on with your current name and we can make the adjustment for you.

Can I get a CE?

You can receive 1 unit of credit per each hour of classroom time. We offer CE’s for BLS for the Dental Board which includes DMD, DDS, RDA, RDH. For RN’s and EMS, we offer CE’s for ACLS and PALS initials and renewals.

How long does my certification last?

All certifications are issued through AHA and are valid for two years.

What do I do if my online key isn't working?

If you are experiencing a problem with the online portion of the program please contact the AHA Online Support Team at (888) 242-8883 or at help@onlineaha.org. Please be advised this office is out of Texas and is open 9:am-5:pm eastern time.

What is your Company's Refund-Cancellation Policy?

Students have the right to reschedule their reservation for up to but no more than Fourteen (14) days from the date of their registration. Students also have the right to cancel their reservation and obtain a full refund as long as arrangements are made 24 hours prior to the class. A $25.00 cancellation fee will apply for those cancellations made within 24 hours of the class.

FAQ